Keano Wyo
map-marker Winter Garden, Florida

Stolen travel trailer

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I dropped my new (less than 6 months old) travel trailer off for some minor warrantee work. While in the possession of Giant Recreation World my trailer and it's contents were stolen.

Giant Recreation World admitted to the police investigator that my camper was stored in a NON-SECURED area of their property. My insurance did not cover the full amount that I paid for the trailer nor did my insurance cover the contents. I ended up taking almost a $5000.00 loss. Giant Recreation World refused to take any responsibility even though they admitted storing my trailer in an area that is not secured.

It took them 22 days to notify me of the theft.

I sent a letter to the CEO of the company and so far he has refused to acknowledge me. *** poor customer service.

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Loss:
$5000
Cons:
  • Customer service and attitude towards a complaint
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous

They kept my $5000.00 deposit.

We looked at our first motor home on SATURDAY 1/14/17 and put down a $5000.00 deposit at the insistence of the salesman and the finance man just before closing. They wanted to go home. We looked at another class A motor home 2 days later and liked it better than the one at GRW. This one cost less, was bigger and had a much better interior and less miles They said we had initialed a section that said they kept the deposits. It had a red warning that was typed in red DEPOSIT REFUNDABLE YES NO. We did not see this as I believe the salesman had his finger over it as one finger will cover the whole red warning. This warning already had NO checked . Since we did not read the red warning,we did not read the conditions and see the NO checked off. IF we had seen the red warning and read the conditions, we would never have initialed this and I believe only an idiot would sign it. We are trying to sell our house and yesterday we must have initialed 10 items w/o reading them as this company is reputable. The salesman at GRW said all the places I initialed were routine and do not worry. I am 85 and my wife is 74. We are both college graduates.
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Reason of review:
Return, Exchange or Cancellation Policy
2 comments
Guest

I am very sorry to hear that that happened to you. We gave $1,000 deposit at the Ormond Beach dealer my credit score did not go through and I ask for my deposit back it's been a week now and I've been getting the runaround I'm waiting now for Tim the general manager to come back from the 3-day Memorial weekend holiday I'm curious to see if they will return my deposit back I will keep you posted.

Guest
reply icon Replying to comment of Guest-1487479

We refunded your deposit without issue once I was back to authorize it, I would hope you would repost that information to clear the air. We never keep deposits if the financing does not go through. Ever.

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Anonymous
map-marker Palm Bay, Florida

Cedar creek rv

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bought a used rv from giant recreation in fl they told me that it was all service big joke first was lp tanks was not filled then holding tank was full and wold not drain and had to have some one out to clean then out then try to leve the unit got have way and lock up and stop working all the way dealer said some one wold get ahold of me lol never happen will not buy or do any thing with them again hope some will read this this will be my last time to go in that store
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Loss:
$150
Pros:
  • Salman was grate and the manger and the finace man
Cons:
  • Tim at service we will not help you over charge
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Palm Bay, Florida

Worst sales staff ever at Giant Recreation World

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We went to shop for 2 rv's today and were "greeted" by the rudest sales person we have ever had to deal with EVER. The @#$hole took us over to the toy haulers and left us there with no way to return to the store but walk the 1/2 mile back.

Mind you 2 out of the 4 of us have bad knees. We called the store and told them we needed a ride back. The same @#$hole came back to pick us up. I asked him why he did that and he said he had other customers, which was a lie.

He was sitting on the couch playing on his phone when we walked in the store.

He never said thank you, kiss my @#$ or anything when we left. Never will go back.

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Cons:
  • Rude sales person
Reason of review:
Poor customer service
Anonymous
map-marker Ormond Beach, Florida

Brand new lemon camper

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Bough memorial day sales needed camper for husband to stay in Jacksonville while I was in mayo clinic having bone marrow clinic for weeks. Had trailer home less week ceiling falling down walls not properly done took back told service had to have back and all issues fix by July 21 kept calling checking status so told ceiling material and wall material was coming from factory well behold nothing done no materials we had to pickup unfixed to leave for my treatment have at camp ground less week refrigerator quits all food went bad called them was told had to bring to them to fix told them can't Ian living it going back in forth to hospital so we had to call RV travel guy pay 150.00 for service to find out brand new circuit board gone so giant would not fix so we say mail part and we would put in no they would not do so frig broke and not 12 volt holding tank leaking go figure still no help went to general manager and no phone call back from him either so giant recreation sucks so when I get released from hospital 3 months from now we are calling channel 9 news to meet us there when we drop off and tell them the story live tv maybe we will get something done maybe we will get some service all they do is sell you a lemon with no service help and maybe general manager will call us them it is the reason bought new to have no problem's. So don't buy from giant recreation world they do this to every body I wished we would looked the reviews first we called mfg to no resolve there either giant rec should fix the problems deal with there factory later so beware
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Reason of review:
Bad quality
Coretta Dmq
map-marker Ormond Beach, Florida

They suck

Bought new thinking no problems wrong piece of junk had home 2 days ever since problems frig broke holding tank leak and out of town and the yt said our problem have to brong to them they dont return calls they dont care so don t nuy anything from them
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Reason of review:
Poor customer service
Anonymous

Giant Recreation World - Review in Dealers category

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This place is the biggest rip off. And as far as that lifetime warranty...it's a joke!

The only thing they guarantee is to take your money every year with the required maintenance! We have a 2014 camper that has been brought in every year for the maintenance. We had a leak behind one of the trailer lights which should have been inspected and sealed. Well, now we have to sell this piece of garbage camper cause it has mold.

And what do you know, it's not covered under the warranty. I will never buy another camper from these crooks!

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1 comment
Guest

Great, you didn't do your research to find out that all low end RVs are crap and leak if you don't constantly check and caulk the seams, etc. Now your trailer is leaking like 90% of the low end cheap ones and you blame it on the dealer instead of the manufacturer.

And because you're such a good person you are going to sell it and pass the problem on to someone else! I highly doubt you would tell them of the mold problem when you sell it...

Anonymous

Buyer never go here

Total bull *** outfit totally dishonest and RUDE!!!!!!!
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Anonymous
map-marker Ormond Beach, Florida

Their Word is not good

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I made appointment to take RV in for oil change, generator serviced, tires checked, new wiper blades and had list of repair items (ceiling fan replaced, refrigerator light checked, helper handle installed at door). Said I needed to pick RV up same day because I was leaving the next morning. The maintenance items were to be surveyed and parts ordered. I would bring unit back the following week to complete maintenance items. Service said that would be fine. I went over agreement when I took in at appointment -- do oil change and ready for trip and I had to pick it up same day to leave town in morning. I would return for maintenance repair work. Went over again as I was leaving . . . service was to call me in afternoon when ready to pick up. On line hours posted open until 6 PM. When I hadn't heard by 4:50 PM, I called. Was told service dept was locked up and no one was there. Everyone but person that answered phone had gone home. It was not possible to get RV today. Sorry that I had to pack RV for week long trip. I am furious. Not one mention about a concern of how commitment was given and not kept. Not one mention of concern that I wasn't able to get RV so I could pack it tonight for departure in morning. Not one mention to find out how this happened and take corrective action so as to not strand another customer. The man was interested in going home.
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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Thoams Edm
map-marker Palm Bay, Florida

Worst service after the sale in history!

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We bought an RV for 50k generator stopped working after 2 short trips. they have been working on it since Oct 2016 and still have it and can't even tell me whats wrong with it and its now Feb 2017! Tim the service manager is rude and does not care!! RV is just sitting in the very back of the dealership and collects dust! How can you run a business like this?? They keep telling me we will look at it this week and then I don't hear from them for weeks and it has not moved! I am now trying to call the CEO Larry but he is hard to find. Called one location they said he was at the other location so call back to that one and they said he is at the other.
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Loss:
$4000
Pros:
  • Dewayne carter
Reason of review:
Damaged or defective

Preferred solution: Deliver product or service ordered

Boss Fkl
map-marker Golden Gate, Florida

Giant Recreation World - Rv Repair Review from Golden Gate, Florida

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I had the same thing happen to me. They completed the simplest of repairs *** For instance, the door wasn't closing right, all they did was replace the latch plate, and left the gasket hanging from the bottom. They made repairs without giving an estimate or getting permission to make any repairs. The rig came back with corroded battery terminals and an awning hanging precariously from its railing, certainly a safety issue that went ignored because they claim I objected to its repair. What I declined was a $1500 motor and new awning, and that wasn't even quoted to me until (I waited all day for a call from them, it never came) I was on my way to pick it up! They most certainly could have replaced the missing screw to secure the awning. Very sloppy work. The service manager, Joe McNamara was really rude about it too, which if you look at their website and read all their claims about how important you are to them as a customer, he could have just apoligised, instead he berated me for not wanting the $1500 repair! He just couldn't understand that all I wanted was the missing screw replaced! They dont know how to listen! Their "Lifetime Warranty" is hard to believe, why would they provide a warranty on the most expensive parts (A/C, Refrigerator, Water Heater, etc.) of your rig and not take care of minor issues without charging $125 an hour for labor. We left with a $450 warranty inspection bill aND Giant lost 3 customers. I think I'm going to purchase an outside repair policy, I won't be doing any more business with Giant Recreation World.
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Reason of review:
Bad quality
Boss Fkl
map-marker Golden Gate, Florida

Giant Recreation World Rv Repair Review

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I agree with most of the reviewers who posted. I took my Coachman Freedom Express for the yearly warranty inspection and took it home witha $450 bill for minor repairs, while the most important, an awning that is so unsecure that it presents a travel hazard was ignored. They couldnt even have bothered to replace one simple screw to secure it.
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Reason of review:
Bad quality
Anonymous
map-marker New Providence, New Jersey

Short Review on October&nbs-04:00;26,&nbs-04:00;2016

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Don't take your unit here unless you want to go home with more repairs than you went in with! And items that were in perfect running order.
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Anonymous
map-marker Titusville, Florida

Buyer Beware!!!

Check the available resources and read the negative comments on Giant Recreation World before giving them your money. In our case, they sold us a new RV. Everything was fine until they had to start fixing things under warranty. Our new RV stayed in the shop for over 3 months and under 1000 miles. When we got it back there was so much extra damage, due the careless and terrible workmanship it had to go back to repair the repair. After patching and cosmetically hiding serious warranty issues and after milking the manufacturer for as much as they could, Giant Recreation World told us our RV was a year old and out of warranty. These people are a family of crooks and as the title says "buyers Beware." Do your homework.
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Reason of review:
Damaged or defective
2 comments
Guest

Your an *** . Giant Recreation World didn't build that RV . They just sold it to you.

Guest
reply icon Replying to comment of Guest-1209353

That's YOU'RE an ***. I guess YOU'RE as dumb as your smart phone.

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Anonymous
map-marker Palm Bay, Florida

Short Review on October&nbs-04:00;22,&nbs-04:00;2016

i didnt even buy one yet. there website dont even work! i cant find out what they offer. after looking at reviews iam not very excited to do business there now from what ive seen on the reviews. the ceo better take heed and do something constructive with this company for better relatons with customers.
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Reason of review:
Poor customer service